Patience

By yesterday, the Homewood branch of Bank of America should have received my four-page letter (on the topic below). If I had signed my customer up for a home equity line of credit, and she sent me a letter with details of even half the horrors I described, I'd have called her immediately upon my receipt of the mail, and I would have assured her that I would get to the bottom of the problem.

But many people, it seems, have lost the sense of customer service. Perhaps the branch manager is getting to the bottom of it before she calls me. But the truth is that the person who heard my story last Wednesday, one week ago, in the Homewood office, should have followed up with me, rather than waiting for me to chase her down.

I will wait, patiently, for a few days. If I hear from no one, I will start screaming. (You will probably hear me; I am loud.) And then, once it's all resolved (because it will be, if not by phone then in court), I will find myself a better Home Equity Line of Credit with a better bank, pay off my loan from Bank of America, and remove the thousands and thousands and thousands (kidding) of dollars from my accounts.

Thank you for your comments and support. Don't give your money to Bank of America.